Returns & Refunds

Your rights under the Australian Consumer Law always apply, regardless of anything else on this page. If an item is faulty, not as described, or doesn’t do what it’s meant to do, you’re entitled to a repair, replacement, or refund depending on the nature of the problem.

Change of mind

We accept change-of-mind returns within 30 days of delivery. The item must be unused, in its original packaging, and in resaleable condition. The customer covers return shipping costs, and original shipping costs are non-refundable. Once we receive and inspect the returned item, we’ll process your refund.

How to request a return

Contact us at ryankris153@gmail.com with your order number and a description of the issue — photos help if the item arrived damaged or faulty. We’ll respond with next steps.

Refund processing

Approved refunds are processed back to your original payment method. Processing times can vary depending on your bank or payment provider.